Refund policy

Returns and Refunds Policy

Return Window

Returns must be initiated within 30 days of the shipment date of your order. Items returned within this 30 day window are eligible for a refund to the original form of payment, less the 15% restocking fee.

Returns initiated more than 30 days after the shipment date are eligible for store credit only, less the 15% restocking fee. No refund to the original form of payment will be issued for returns initiated after 30 days.

Returns initiated more than 90 days after the shipment date are not eligible for a refund, store credit, or exchange.

Order Cancellations

Any order that has not yet shipped may be cancelled for a full refund, regardless of how much time has passed since the order was placed. Contact us at support@hybrid-racing.com to cancel an unshipped order.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition in which you received it, in its original unopened packaging, and accompanied by a receipt or proof of purchase.

Before returning any product, you must contact us at support@hybrid-racing.com to request a Return Merchandise Authorization (RMA) number. Returns received without a valid RMA number cannot be processed, and we will not be able to issue a refund. Please write your RMA number clearly on the outside of the package.

Please do not send returns directly to the manufacturer.  Follow the instructions provided by the customer support team at support@hybrid-racing.com.

Non-Returnable Items

The following items cannot be returned: any electronic device, including but not limited to tuners, tunes, sensors, and wiring components; gift cards; downloadable software products; and any item that has been installed, used, or removed from its original packaging.

Restocking Fee

All approved returns are subject to a 15% restocking fee, which will be deducted from your refund or store credit.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable, and return shipping costs will not be reimbursed.

Ship returns to:

Hybrid Racing
524 Highlandia Dr.
Baton Rouge, LA 70810
United States

For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Refund Processing

Once your return is received and inspected, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund. If approved, your refund or store credit will be processed and issued in accordance with the Return Window terms above, less the 15% restocking fee.

Late or Missing Refunds

If you have not received your refund, first check your bank account again. Then contact your credit card company, as posting times can vary. Then contact your bank, as processing times may apply. If you have completed these steps and still have not received your refund, contact us at support@hybrid-racing.com.

Limited Warranty

Hybrid Racing warrants its branded products to be free from manufacturing defects. This warranty does not cover normal wear, improper installation, misuse, racing or competition use, modification, or damage resulting from accident or neglect.

If you believe you have received a product with a manufacturing defect, contact us at support@hybrid-racing.com with your order number, photos of the product, and a description of the issue. Our team will review your claim and advise on next steps.

Defective or damaged items will be replaced with the same item. Exchanges are limited to defective or damaged products.

Questions

For any questions regarding returns, refunds, or warranty claims, contact us at support@hybrid-racing.com.