Frequently Asked Questions & Terms of Service
I. Online Ordering Frequently Asked Questions
1. What payment options does Hybrid Racing accept?
- Credit Cards
Hybrid Racing accepts MasterCard, Visa, Discover, and American Express. This includes debit cards with a MasterCard and Visa logo. For your protection, we security check all credit card orders. You will need to enter the full billing address for the credit card, as well as the security code on the back of the card, in order for your card to be approved. Because of policies with our credit card companies, we have the right to require your order to be shipped to the billing address of the credit card.
Hybrid Racing does accept PayPal as long as the address in the PayPal account is a confirmed address. Because of PayPal policies, Hybrid Racing can only accept and ship orders to addresses that have been confirmed. Hybrid Racing reserves the right to allow customers to utilize unconfirmed PayPal accounts.
- Wire Transfers
Hybrid Racing accepts wire transfers for international orders. In order to send a wire transfer, add the items that you would like to purchase to your cart and follow the check out steps. When you get to payment options you will see a payment option called "Wire Transfer." Select that option and continue the check out process. You will be given the wire transfer instructions and Hybrid Racing's banking details so that you can send your payment. Wire transfer orders are only held open for 14 days before they are canceled, Hybrid Racing must receive your payment before the 14 days have expired.
We have teamed up with Affirm to offer easy financing - without a catch. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is always what you actually pay for. You provide them with some basic info and get a real-time decision to split your purchase into 3, 6 or 12 monthly payments with rates from 0% APR or 10-36% APR.". For more info check out HERE
2. My order was declined but you charged me! Hybrid Racing charged me twice (or more)!
If your transaction was not approved for any reason, your account may appear to have been debited even though it was not. This is due to the way the banking transaction occurs. When you order using a credit or debit card, the system first checks for availability of funds. If the funds are available, the system will automatically reserve those funds to secure the order. At this point, the system will verify the remaining information, such as billing address, card code, etc. If the transaction fails at any of these points, your bank will decline the transaction. However, since the account funds were reserved at the beginning of the transaction, it may take anywhere from 3-5 days for your bank to record the declined transaction and drop the authorization. Some banks can take up to 30 days to drop authorizations so you must contact them to find out for sure when the funds will be released. We at Hybrid Racing do not get credited for any order that is declined. The temporary appearance of a debit is simply a reflection of the time it takes your bank to recognize and record the cancelled purchase and releases the pre-reserved funds. If this occurs, please check your account in a few days, maybe sooner depending on your bank, and you will notice that those funds were never in fact withdrawn from your account.
3. Is my order secure?
Shopping with Hybrid Racing is safe and secure. We use the most advanced and up-to-date form of data encryption on the market today. It is actually safer to buy online with Hybrid Racing then it is to buy from most local retail shops or even over the phone!
4. Does Hybrid Racing price match other brands products?
Whenever possible we will price match the advertised total price (price including all shipping and handling charges) from any legitimate retailer for non Hybrid Racing branded products. The price must be listed in a magazine or newspaper ad or listed on an open to the public online store. We do not price match Hybrid Racing products or Hybrid Racing dealers, if you find a better price for a Hybrid Racing product we recommend that you confirm they are an authorized Hybrid Racing distributor. If they are an authorized dealer we recommend you place the order with them. Hybrid Racing will not price match prices listed on any auction based website as they are often not legitimate retailers. We will also not price match special group discounts or sale prices. If you are interested in having Hybrid Racing price match an item, please email firstname.lastname@example.org with a direct link to the product from the website that is selling for less than Hybrid Racing. We will verify the information before matching the price and get back to you as soon as possible. Most of the time, if the price is legitimate, Hybrid Racing will adjust our pricing so that every one of our customers can benefit!
5. Hybrid Racing's price is lower than the price that I paid?
Hybrid Racing does its best to give our customers the best prices all the time and we are always working with the manufacturers to get even better pricing to pass onto our customers. Because of this constant work to lower prices, sometimes prices change. Often times, when you see a price go down it, is because our price went down.
6. Does Hybrid Racing have a print catalog?
Hybrid Racing does not have a print catalog at this time. Because we are always adding parts and the high cost of printing, we have found it is better to just offer our online catalog.
7. What does it mean when a product is backordered?
Occasionally, a backorder will happen even with our large inventory and ever growing distribution chains. Once in a while, the demand for certain items may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In situations like this, we make every effort to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option, and you have to wait for a part, we will bill you and wait until that part is ready to ship to you. If the backordered item is part of a larger order that has already been shipped to you, you may be responsible for extra charges. Also, due to variations in manufacturer shipping times, backorders are only kept open for a maximum of 90 days. If we haven't received the item from the manufacturer within this time, the backorder will be canceled and a refund will be issued to you. At the time of cancellation, you may re-order, or substitute with a similar item. It is very important to us that you are completely satisfied with your entire order, every time.
8. Explain free shipping.
Hybrid-racing.com from time to time may offer free shipping. Alaska, Hawaii, international orders, and items listed as truck freight are extra and not included in any free shipping offer.
9. Can I order faster shipping?
We will gladly accommodate most priority shipping requirements in the continental US, such as 2-Day, whenever possible. Priority shipping will be extra and is not included in the free shipping option. Saturday delivery is available over the phone only.
10. Does Hybrid Racing ship to Canada and other international countries?
Hybrid Racing will ship to most countries in the world. To get a shipping quote, add the items that you would like to purchase to your cart and follow the check out steps. You will see a shipping and payment screen that will give you both your shipping costs and payment options. Hybrid Racing uses FedEx International for all international orders. If you go to place an order and your country is not listed, please email email@example.com. Please note that all international orders will be subject to extra costs, such as Customs Duties, Taxes and or extra delivery services that could be outside of the total you pay through our site. Hybrid Racing is not responsible for these extra costs.
11. What is the status of my order?
In an effort to give you more complete and detailed information, Hybrid Racing uses both an online order status and email to keep you up to date with your order. Hybrid Racing will update you by email and update your online order status once the product ships. We will update you with either a tracking number or an expected time frame in which your order should ship within 48 hours of placing your order unless you place your order late Friday afternoon. If a part is backordered we will keep you up-to-date with the most current information possible. If you would like to check the status of your order you can email firstname.lastname@example.org
12. How long before I receive my order?
Most items are shipped using USPS Priority Mail or Fedex ground. Ground shipping can take up to 6 days to the west coast and up to 4 days to the east coast. Once you receive a tracking number from us you will be able to track the order through either the USPS Priority Mail or FedEx website. The tracking number will give you updated information on your packages status and an estimated arrival date.
13. How do I cancel my order that has not been shipped?
In order to cancel an order you must email email@example.com with your full name, order number, part(s) that you would like to cancel, and a reason for cancellation (so that we can better meet your needs in the future). Please do not call Hybrid Racing; we only accept cancellations through email to make sure there is a paper trail and that you are the correct person canceling the order; we would hate to cancel the wrong one. A product is considered purchased once we receive payment for the product.
14. How do I return or exchange a product(s)?
All returns are subject to a 15% restocking fee. A product is considered purchased once we receive payment for the product. If you change your mind before the items have shipped you are still subject to a restocking fee. If you want to return or exchange a product(s) that you ordered you will need to email firstname.lastname@example.org before sending the product(s) back to us. You will need to fill out our ROA form that you will get in an email. When you email for a return form please include the following things in your email, not including all of this information will delay the processing of your return: 1. Order number 2. The full name that the order was placed under 3. Pictures of the unopened product(s) 4. The reason for return. Hybrid Racing will only take back unopened and unused product(s) within 30 days from the date you ordered. Hybrid Racing does have the right to refuse a return for any reason. If you return an item that has been opened, attempted to be installed, or not in a new and sellable condition, the restocking fee could be more than 15% or we will return the product(s) back to you. You must send the product(s) back with a RMA number on the outside of the box or we will refuse your return. You must also send back your product(s) with a returns form that Hybrid Racing will email you once we approve your return. If you send the product(s) back without the return paperwork it will delay the return and could effect if you receive a refund at all because you didn't give us information to process the return. Any item that has been installed or attempted to be installed, as well as special order items, are not returnable for any reason. Hybrid Racing only sells new, unopened products so please keep this in mind when requesting to return a product(s).
Why do we recharge a stocking fee?
The reason is simple: to keep costs (and thus prices) down when dealing with the return of items that are not defective. There are a lot of costs associated with processing an order. If you buy something and then decide you no longer want or need the part, you put into action a chain of events that takes time and money to reverse. In most cases we are unable to return the items to our vendors and are forced to keep them on the shelf, tying up the money we need to run our business effectively. In the end, please make sure you are 100% positive you would like to place an order before making payment.
15. I was charged for my complete order but did not receive everything!
Hybrid Racing does stock a large amount of product but some products are also drop shipped. This means that items can, and most likely will, arrive at different times. We recommend that you check all of your tracking numbers for a status and arrival date for each package before contacting us. If a package is missing or lost, Hybrid Racing will follow up with the carrier and provide you with more information.
16. My product arrived damaged. What do I do?
Damage during shipping is extremely rare but please inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the shipping company that delivered the item. Hybrid Racing will help to the extent that we are able but in most cases you will need to make the claim with the shipping company. Hybrid Racing does insure all shipments so you will receive a replacement as soon as the claim is approved by the shipping company. In some international order instances we are unable to provide full insurance and you may be subject to the full loss of any packages. If you are unsure if you fall into this category please email us.
17. I am missing parts needed to install my part. How do I get what I need?
If you are missing parts please contact the manufacturer of the part first and then contact Hybrid Racing. We do not stock replacement parts for any of the parts that we sell. Hybrid Racing can give you the manufacturer’s contact information if it is not listed on the packaging or in the instructions; just contact us and we will be more than happy to help you out.
18. You sent me the wrong part. How do I get what I need?
Mistakes can happen no matter how hard we try. If you get the wrong part, please email email@example.com to let us know. We will be more than happy to exchange it for you as fast as possible.
II. Product Legal Disclaimer
Users assume all cost and risk associated with any items purchased from DMM Motorsports LLC doing business as Hybrid Racing and referred to in section 19 of this agreement as Hybrid Racing. Parts sold or manufactured by Hybrid Racing may not meet legal requirements for use on public roads. People thinking about purchasing product(s) from Hybrid Racing should check with their local and state authorities for legality. It is the user’s responsibility to know and comply with all local and federal laws and regulations. Use or installation of Hybrid Racing products may affect user insurance and/or vehicle warranty coverage. It is the user’s sole responsibility for consequences that may occur due to having the product installed in his/her vehicle. Hybrid Racing assumes no legal responsibilities and/or liabilities, whether to user’s vehicle, engine, person(s), and/or property(s), that result from the use of, or servicing of a vehicle of which a Hybrid Racing product has been installed/attempted to be installed, or to any other vehicle(s) and/or person(s), regardless of whether or not this product has any involvement directly or indirectly and/or liability, and/or whether or not proper installation has been carried forth. All engines, engine parts, and electrical components are for OFF ROAD USE ONLY/RACING VEHICLES ONLY. They are not for or to be used on public roads in the USA. Acquisition of a Hybrid Racing product will act as an acknowledgment of the legal disclaimer stated herein. Hybrid Racing reserves the right to change this disclaimer at any time without any prior consent or notification.
III. Terms & Conditions
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
1. Permission is granted to temporarily download one copy of the materials (information or software) on Hybrid Racing's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- 1. modify or copy the materials;
- 2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- 3. attempt to decompile or reverse engineer any software contained on Hybrid Racing's web site;
- 4. remove any copyright or other proprietary notations from the materials; or
- 5. transfer the materials to another person or "mirror" the materials on any other server.
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Hybrid Racing at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
1. The materials on Hybrid Racing's web site are provided "as is". Hybrid Racing makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Hybrid Racing does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Hybrid Racing or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Hybrid Racing's Internet site, even if Hybrid Racing or a Hybrid Racing authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials and pricing appearing on Hybrid Racing's web site could include technical, typographical, or photographic errors. Hybrid Racing does not warrant that any of the materials on its web site are accurate, complete, or current. Hybrid Racing may make changes to the materials contained on its web site at any time without notice. Hybrid Racing reserves the right to cancel an order up to the point of delivery. Hybrid Racing does not, however, make any commitment to update the materials.
Hybrid Racing has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Hybrid Racing of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to Hybrid Racing's web site shall be governed by the laws of the State of Louisiana without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
V. Accessibility Statement
Hybrid-racing.com strives to ensure that its services are accessible to people with disabilities. Hybrid-racing.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on Hybrid-racing.com
Hybrid-racing.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Hybrid-racing.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
Enabling the Accessibility Menu
The Hybrid-racing.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Hybrid-racing.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Despite our efforts to make all pages and content on Hybrid-racing.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on Hybrid-racing.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please contact Hybrid-racing.com Customer Support as follows: Email: will@Hybrid-racing.com
VI. SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:DMM Motorsports, LLC 524 Highlandia Drive Baton Rouge LA 70810 firstname.lastname@example.org